Publication Year


ISBN: 9781552213131-13


Bank and Customer Dispute Resolution

From: Bank and Customer Law in Canada, 2/e


Discusses bank and customer dispute resolution, focusing on the evolution of ADR in the banking sector and the Ombudsman for Banking Services and Investment (OBSI). A description of how OBSI works is also given.



M.H. Ogilvie

M.H. Ogilvie is Professor of Law and Chancellor’s Professor at Carleton University in Ottawa, and a member of the Bars of Ontario and Nova Scotia. Dr. Ogilvie is a graduate of Trinity College, Toronto, the University of Oxford, and Dalhousie University, and has been a Visiting Scholar at the Universities of Edinburgh, Emory, Oxford, Toronto, and twice at Princeton Theological Seminary. She was elected a Fellow of the Royal Society of Canada in 1993; awarded the David W. Mundell Medal in 1996; the Law Society Medal in 2001; and an LL.D. (h.c.) by the Law Society of Upper Canada in 2008. She was the first Chancellor’s Professor appointed at Carleton University in 2002. She was invested with the Order of Ontario in 2008 and awarded the Queen Elizabeth II Diamond Jubilee Medal in 2012. Dr. Ogilvie is the author of numerous books and articles on banking law in Canadian and international law journals and is a member of the editorial boards of the Banking and Finance Law Review, Journal of Business Law, and the Banking Law Specialist Editor of the Canadian Business Law Journal. Dr. Ogilvie has been cited frequently by Canadian appellate courts as a legal authority in the field of banking law. She was a director of the Canadian Payments Association from 2002 to 2011.