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Shared Services
From: Five Good Ideas
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This chapter by Sharon B. Cohen focuses on the strategy of shared services and their effective governance.
Contributors
Sharon B. Cohen
Sharon Cohen is the founding president of Shared Solutions Management Consulting, providing advice and support to the public, broader public and non-profit sectors in shared services design and implementation, agency start-ups and transformations, and business strategy and solutions. Previously, she was the ceo of Ontario Shared Services, at that time one of the world’s largest public-sector shared services organizations. She holds an Honours ba in Political Science from York University, and an ma in Political Economy from the University of Toronto.