The Reactive Customer
From: Charging Ahead
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This chapter looks at Hydro-Quebec’s customers and their perception of H-Q.
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Contributors
Jean-Benoît Nadeau
Jean-Benoît Nadeau and Julie Barlow have earned a reputation as journalists, writers and public speakers in a wide range of disciplines in both English and French. They have written more than 2000 articles, features and columns and some 15 books. Together or individually they have written in for publications such as McLean’s, Canadian Business, The Globe and Mail, The New York Times, the Wall Street Journal, L’Actualité, Le Devoir and Québec Science.
Julie Barlow
Jean-Benoît Nadeau and Julie Barlow have earned a reputation as journalists, writers and public speakers in a wide range of disciplines in both English and French. They have written more than 2000 articles, features and columns and some 15 books. Together or individually they have written in for publications such as McLean’s, Canadian Business, The Globe and Mail, The New York Times, the Wall Street Journal, L’Actualité, Le Devoir and Québec Science.