| Author(s) | |
|---|---|
| Publication Year | |
| Publisher |
Mediator’s Handbook
Revised & Expanded fourth edition
The popular Mediator’s Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.
Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution — deciding on topics, reviewing options, and testing agreements.
The "Toolbox" section details the concepts and skills a mediator needs in order to:
Understand the Conflict
Support the people
Facilitate the process
Guide decision-making.
Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices.
Long a popular course textbook for high schools, universities, and training programs, The Mediator’s Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams.
Contributors
Jennifer E. Beer
Jennifer E. Beer, PhD, has been chief writer and editor for all the editions of this Handbook and also authored Peacemaking in Your Neighborhood. She combines her mediation career and her training in cultural anthropology to teach negotiation at Wharton (University of Pennsylvania) and to lead workshops on mediation, negotiation, training design, and cross-cultural communication. As an indepen-dent consultant, Jenny also mediates organizational conflicts, facilitates meetings, and still volunteers as a community mediator.
Caroline C. Packard
Caroline C. Packard, JD, led Friends Conflict Resolution Programs for 15 years, and has trained many hundreds of mediators. An organizational change- and conflict-resolution specialist with 30 years’ experience, she is a cum laude graduate of Yale College and NYU School of Law and a former corporate litigator with extensive formal training in psychology and organizational-systems analysis. Her research interest is in the evolutionary psychology of cooperation and conflict in groups. Caroline provides conflict-resolution services and training to organiza-tions, professional partnerships, and families.
Eileen Stief
Eileen Stief, MS, developed the original mediation process and core principles documented in the Handbook. After her years running Philadelphia Yearly Meeting’s pilot program (today’s Center for Resolutions), she worked in an envi-ronmental mediation consultancy. A gifted trainer, she taught a whole generation of mediators to work with community, multi-party, and environmental disputes.
