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The Toolbox: Facilitating the Process
Facilitating the Process
From: Mediator's Handbook
$2.60
Facilitating the process.
Impartial facilitation.
Structuring the session.
Structuring the discussion.
When you can be directive.
When to consult.
Keeping on track.
Crafting questions -> wording with care, spin it positive, follow up for clarification.
Kinds of rewording.
Relfecting back.
Summarizing -> its many uses.
Working visually.
When to intervene -> stopping the momentum, slowing the process down.
Is it time to quit?
Ending a mediation.
Scenarios
Contributors
Jennifer E. Beer
Jennifer E. Beer, PhD, has been chief writer and editor for all the editions of this Handbook and also authored Peacemaking in Your Neighborhood. She combines her mediation career and her training in cultural anthropology to teach negotiation at Wharton (University of Pennsylvania) and to lead workshops on mediation, negotiation, training design, and cross-cultural communication. As an indepen-dent consultant, Jenny also mediates organizational conflicts, facilitates meetings, and still volunteers as a community mediator.
Caroline C. Packard
Caroline C. Packard, JD, led Friends Conflict Resolution Programs for 15 years, and has trained many hundreds of mediators. An organizational change- and conflict-resolution specialist with 30 years’ experience, she is a cum laude gradu-ate of Yale College and NYU School of Law and a former corporate litigator with extensive formal training in psychology and organizational-systems analysis. Her research interest is in the evolutionary psychology of cooperation and conflict in groups. Caroline provides conflict-resolution services and training to organiza-tions, professional partnerships, and families.
Eileen Stief
Eileen Stief, MS, developed the original mediation process and core principles documented in the Handbook. After her years running Philadelphia Yearly Meeting’s pilot program (today’s Center for Resolutions), she worked in an envi-ronmental mediation consultancy. A gifted trainer, she taught a whole generation of mediators to work with community, multi-party, and environmental disputes.
