Gary Harper

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Title & Subtitle Abstract Contributors Pages Year Purchase

The Joy of Conflict Resolution

Transforming Victims, Villains and Heroes in the Workplace and at Home

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution … 209 View
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Introduction

From: The Joy of Conflict Resolution

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In what follows, you’ll be invited to examine conflict stories. By identifying the ever-changing roles people play in conflict, you will be able to understand and resolve differences. 2 $0.20 Add
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Victims, Villians, and Heroes

From: The Joy of Conflict Resolution

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The roles of hero and villain both exhibit aggressive behaviors and are distinguished only by our judgment of what is right or just. To resolve conflict, we need to relinquish our roles as … 12 $1.20 Add
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Lessons From the Sandbox

From: The Joy of Conflict Resolution

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The surface issues in a conflict may obscure the underlying source of the dispute. Where conflict is repetitive and seems petty, its roots probably lie deeper. We may be so anxious to fix the … 8 $0.80 Add
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Just Like the Movies

From: The Joy of Conflict Resolution

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Remember that the full story includes the plot, the characters, and the theme. Although the events of the story provide a starting point from which we can identify a conflict, insight into the … 12 $1.20 Add
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Welcome to Turm-Oil Inc.

From: The Joy of Conflict Resolution

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As a company, Turm-Oil Inc. is facing the typical challenges of the new millennium: downsizing, greater reliance on technology, increased competition, and demanding customers. Such changes lead … 11 $1.10 Add
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The Assumption Iceberg

From: The Joy of Conflict Resolution

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In conflict, we judge our own actions by our motives. We judge others’ actions by the impact they have on us. Think of the events as the tip of an iceberg, visible to both people. Thoughts … 9 $0.90 Add
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The Wobbly Stool of Conflict

From: The Joy of Conflict Resolution

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Conflict is like a three-legged stool, encompassing the problem, the process, and the emotions. When you encounter resistance, refrain from the urge to push harder against the problem itself. … 15 $1.50 Add
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The Perils of Anger Mountain

From: The Joy of Conflict Resolution

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We react instinctively to a perceived attack with a fight, flight, or freeze response. A fight response places us squarely on the drama triangle of confrontation as either a hero or a villain. A … 14 $1.40 Add
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Beware the Conflict Germlins

From: The Joy of Conflict Resolution

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Knowing ourselves and our triggers allows us to develop a preventive maintenance program that can serve us when conflict surfaces. Self-management begins with awareness of our body and breathing. … 11 $1.10 Add
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The Power of Listening

From: The Joy of Conflict Resolution

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Give everyone their “one minute.” People are unlikely to listen to you until they feel you’ve listened to them. Listen for their full story: facts, feelings, and unmet needs. At … 14 $1.40 Add
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Spinning the Straw of Defensiveness

From: The Joy of Conflict Resolution

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Defensiveness can be defined as “a behavioral response to a perceived threat or attack, often to one’s self-esteem or well-being.” It involves a negotiation of reputation and … 10 $1.00 Add
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Escaping the Trap of Positions

From: The Joy of Conflict Resolution

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Conflict often is marked by people dug in on their positions. A position can be defined as a person’s desired solution in conflict and does not necessarily consider other people or their … 11 $1.10 Add
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Probing the Depths of Conflict

From: The Joy of Conflict Resolution

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We can get to the core of a conflict by “peeling the layers of the onion” through asking high-yield, open-ended questions. The facts are a natural starting point, but until we … 9 $0.90 Add
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Standing Up for Ourselves

From: The Joy of Conflict Resolution

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Assertiveness means expressing our feelings, opinions, and wishes directly and respectfully. It allows us to tell our story in a way that doesn’t cast the other person as the villain. … 16 $1.60 Add
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The Road to Resolution

From: The Joy of Conflict Resolution

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The road map to conflict resolution includes the following steps: 1. Setting the stage (How are we going to approach this?) 2. Sharing our stories (How do we each see the situation?) 3. Creating … 12 $1.20 Add