Gary Harper
Showing all 16 results
| Title & Subtitle | Abstract | Contributors | Pages | Year | Purchase |
|---|---|---|---|---|---|
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From  Beware the Conflict Germlins |
Knowing ourselves and our triggers allows us to develop a preventive maintenance program that can serve us when conflict surfaces. Self-management begins with awareness of our body and breathing. … | Gary Harper | 11 | 2004 | $1.10 Add |
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From Escaping the Trap of Positions |
Conflict often is marked by people dug in on their positions. A position can be defined as a person’s desired solution in conflict and does not necessarily consider other people or their … | Gary Harper | 11 | 2004 | $1.10 Add |
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From Introduction |
In what follows, you’ll be invited to examine conflict stories. By identifying the ever-changing roles people play in conflict, you will be able to understand and resolve differences. | Gary Harper | 2 | 2004 | $0.20 Add |
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From Just Like the Movies |
Remember that the full story includes the plot, the characters, and the theme. Although the events of the story provide a starting point from which we can identify a conflict, insight into the … | Gary Harper | 12 | 2004 | $1.20 Add |
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From Lessons From the Sandbox |
The surface issues in a conflict may obscure the underlying source of the dispute. Where conflict is repetitive and seems petty, its roots probably lie deeper. We may be so anxious to fix the … | Gary Harper | 8 | 2004 | $0.80 Add |
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From Probing the Depths of Conflict |
We can get to the core of a conflict by “peeling the layers of the onion” through asking high-yield, open-ended questions. The facts are a natural starting point, but until we … | Gary Harper | 9 | 2004 | $0.90 Add |
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From Spinning the Straw of Defensiveness |
Defensiveness can be defined as “a behavioral response to a perceived threat or attack, often to one’s self-esteem or well-being.” It involves a negotiation of reputation and … | Gary Harper | 10 | 2004 | $1.00 Add |
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From Standing Up for Ourselves |
Assertiveness means expressing our feelings, opinions, and wishes directly and respectfully. It allows us to tell our story in a way that doesn’t cast the other person as the villain. … | Gary Harper | 16 | 2004 | $1.60 Add |
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From The Assumption Iceberg |
In conflict, we judge our own actions by our motives. We judge others’ actions by the impact they have on us. Think of the events as the tip of an iceberg, visible to both people. Thoughts … | Gary Harper | 9 | 2004 | $0.90 Add |
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From The Perils of Anger Mountain |
We react instinctively to a perceived attack with a fight, flight, or freeze response. A fight response places us squarely on the drama triangle of confrontation as either a hero or a villain. A … | Gary Harper | 14 | 2004 | $1.40 Add |
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From The Power of Listening |
Give everyone their “one minute.” People are unlikely to listen to you until they feel you’ve listened to them. Listen for their full story: facts, feelings, and unmet needs. At … | Gary Harper | 14 | 2004 | $1.40 Add |
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From The Road to Resolution |
The road map to conflict resolution includes the following steps: 1. Setting the stage (How are we going to approach this?) 2. Sharing our stories (How do we each see the situation?) 3. Creating … | Gary Harper | 12 | 2004 | $1.20 Add |
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From The Wobbly Stool of Conflict |
Conflict is like a three-legged stool, encompassing the problem, the process, and the emotions. When you encounter resistance, refrain from the urge to push harder against the problem itself. … | Gary Harper | 15 | 2004 | $1.50 Add |
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From Tips for the Traveler |
Resolving conflict collaboratively is a way of life. Some have likened it to learning a new language. It doesn’t happen overnight. To venture beyond the familiar roles of the drama triangle … | Gary Harper | 22 | 2004 | $2.20 Add |
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From Victims, Villians, and Heroes |
The roles of hero and villain both exhibit aggressive behaviors and are distinguished only by our judgment of what is right or just. To resolve conflict, we need to relinquish our roles as … | Gary Harper | 12 | 2004 | $1.20 Add |
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From Welcome to Turm-Oil Inc. |
As a company, Turm-Oil Inc. is facing the typical challenges of the new millennium: downsizing, greater reliance on technology, increased competition, and demanding customers. Such changes lead … | Gary Harper | 11 | 2004 | $1.10 Add |
